Contact inbox

This is where messages people send through the website's contact form arrive. You can read each message, keep track of which ones you have dealt with, and jot down private notes for yourself and your colleagues. The notes are never shown to the customer.

How to open it

1. Sign in to the admin.
2. In the menu, click Contact inbox.
3. You will see a list of messages. The heading shows how many there are.

What you can do here

Read the list of messages

1. Each row is one message from the contact form.
2. Read across to see who it is from, their subject, its current status, and when it arrived.

Filter by status

1. Above the list are buttons: all, new, in_progress, resolved, and spam.
2. Click one to show only messages with that status.
3. Click all to show everything again.

Open and read a single message

1. Click a person's name in the list.
2. The full message opens, with their name, email, and phone and company if they gave them.
3. The date they sent it is shown in the corner.

Update a message's status

On the right side of an open message:

1. Click the Status dropdown.
2. Choose new, in_progress, resolved, or spam.
3. Click Save.
4. The button shows Saving... and then updates the message.

Add private notes

1. Click in the Internal notes box on the right of an open message.
2. Type anything that helps you and your team, for example who is handling it or what was agreed.
3. Click Save to keep the notes. They stay private and are never sent to the customer.

Go back to the inbox

1. At the top of an open message, click ← Back to inbox to return to the list.

Every field explained

What you see	What it means
From	The name and email of the person who wrote in.
Subject	What the message is about, or a dash if they left it blank.
Status	Where the message stands: new, in_progress, resolved, or spam.
Received	The date and time the message arrived.
Status dropdown (on a message)	Change the message's status, then Save.
Internal notes	Private notes for your team. Never shown to the customer.
Save	Stores the status and notes you changed.
← Back to inbox	Returns to the full list.

Common mistakes

Remember to press Save

Changing the status or typing notes does nothing until you click Save. If you leave the page first, your change is lost.

Notes are private, replies are not sent from here

Internal notes are only for your team. This page does not send a reply to the customer. To answer them, email the address shown on their message using your normal email.

Use spam instead of losing messages

If a message is junk, set its status to spam rather than ignoring it. It stays on record and you can still find it with the spam filter.

Filters can hide messages

If the inbox looks emptier than expected, check whether a status filter is switched on. Click all to see every message again.

Still stuck?

Email developers@kavelsoftware.se and we will help.